Our pool is in the best shape ever. We appreciate the consistent, careful & professional help.
Always timely. No surprises (so far!)
Continued great service!
Our weekly service man, Jay is terrific and Adam has been great as well. We appreciate you all!
We are very pleased with the service. Jay is, by far, the best pool service technician we have ever had and we appreciate all the great work is does.
These guys installed a new sand filter for us. It wasn't working right at first but they were diligent and responsive in figuring out the problem. Thanks Jeff!!
Jay has been cleaning our pool for the last month or so and is professional, respectful, and has put a personal effort into doing an exceptional job every time.
I have always been satisfied with your service. The price increase this year has strained my budget a little though.
Kudos to our pool tech, Matt Wood, for his excellent weekly maintenance of our pool and spa. Thank you for being so meticulous Matt!
My pool has never looked better!!! Matt has given Excellent service!
I like the emphasis on customer service, one quality that puts Pool Doctor and Spa ahead of others I have tried. I get all my supplies at Pool Doctor and Spa and have regular maintenance while in season from their great crews. Closing and opening is always done professionally by Pool Doctor and Spa. I highly recommend Pool Doctor and Spa for your pool and spa needs.
I bought a new Viking hot tub to replace my old one in June, 2019, and could not be happier with both tub and service. I compared their product with those at other businesses and am convinced I got an excellent deal, especially with some of the extras they threw in. Jordan, the sales person, was very knowledgeable and helpful, and he ALWAYS kept his appointments and time schedule. The only thing I had to do on my own was find an electrician and someone to modify my deck which was required for the new tub. I've had the tub for one month now and it works perfectly.
We called for pool cleaning estimate. We were so impressed with how patient and professionally they answered all of our questions, set up a time to meet and see our pool that worked with our schedule. We look forward to having them clean our pool.
I have used this company over the past 2 years for my pool that I have chosen to do all maintenance on. I did not purchase the pool from them, nor have they ever been out to work on my pool. But every time I have been into their store, I am treated very well.
I've purchased products from them on multiple occasions and I greatly appreciate their attention to my needs and the time they take explaining how all of their products work. Their products may not be priced as low as what you would find online, but it is worth buying from them considering the knowledge they have on their products. You can't get that type of help from an online retailer!
Thanks, Pool Doctor, keep up the great Customer Service! It is noticed and appreciated.
The store is fully equipped for all pool and spa care. Great spa selection. Sales people are always friendly and seem to know their stuff about the upkeep of pools and spas. The do free water testing and that is super helpful. I highly recommend!
Several friends and family have used Pool Doctor for years. My parents personally used them every week for 15 years. We have never had one complaint about the service or advice given to us. I recommend their experience and knowledge to anyone looking for pool service! Danielle in the store is amazing; she's so nice and is always very helpful.
Fast service, knowledgeable, pleasant, knows what he is doing!
We recently purchased a spa from Evan about a month ago. We love our spa and use it almost every day! We went in just to look around and check things out with intentions of wanting to buy, just not sure which store. But after talking to Evan, we were 100% sure we wanted to buy from him. He was so nice talking to us and informative. He makes you feel at ease and comfortable. SUPER NICE GUY! We told all our friends and family if they want to buy a spa to go see Evan at pool doctor and spa! Thanks guys! Fantastic customer service!!
The owner has great ethics.
Great customer service!
The Pool Doctor's Service Department does an amazing job of fixing and maintaining pools. Their service writers are excellent and attentive while their technicians and cleaners always get the job done right.
Always a pleasure shopping here... Great prices and excellent selection... Found my hot tub & excited to make my final purchase once my deck is built... Employees are very helpful and made sure I was getting what I would love & enjoy for years to come... Very knowledgeable about their products & the ongoing support will be very appreciated knowing they care about my expectations from my products purchased making sure they last the lifetime of ownership!!!
Evan, Brandon and the crew have been absolutely amazing throughout this whole process! We purchased a 14 ft swim spa and pretty much started from zero. The Pool Doctor peeps coordinated the pad pred (and did 99% of the work themselves!), crane and installation and coordinator with the electricians and have been here on more than a few occasions. They all went above and beyond and we are extremely satisfied! I would highly recommend working with Pool Doctor and Spa!
The have knowledgeable and courteous staff to help with water chemistry and treatment questions. They are well stocked and reasonably priced on your pool and spa chemical needs. Water testing is provided free. We have been using them for our pool closings and maintenance needs for over 10 years. They also carry an excellent line of spas from a top US manufacturer.
Went there yesterday and they helped me with finding test strips and H2O2. They are very friendly and helpful people. I will definitely go there again.
After months of looking for a spa and dealing with a wide range of sales reps, my wife and I decided to check out the Marquis line of spas at Pool Doctor. From the first visit there was a noticeable difference - no sales pressure!
Pool Doctor was great to work with - they answered all of our questions and helped us find the right spa for what we were looking for. When we had questions about special configurations, they worked with the factory to help us get what we wanted.
Probably the biggest selling point for me (at the time) was that the first quote I was given was a great price (having validated it online with a couple of other Marquis dealers). The ordering process was easy and painless and we got our spa in record time (less than 2 weeks as they were able to add it to their Fair order). Delivery and installation were great - they got the spa delivered, cover lift installed and the spa setup quickly.
I was very happy with the price and buying experience, but I've been even more impressed with the after-sales experience. The staff at the Pool Doctor has helped us with all our questions on maintaining a spa (this was our first purchase). Overall our experience with Mike and his team at the Pool Doctor has been wonderful. I would not hesitate to recommend them to family and friends, and when the time comes to replace this spa I won't even bother looking elsewhere. Thanks!.
After much shopping and comparing, we fell in love with the Marquis Spas. Mike was very informative, and invited us to do a wet test. We purchased it then and there. Mike has gone above and beyond checking in with us and helping us figure out the chemicals initial set up since this is our first spa. We would highly recommend Pool Doctor to anyone. Their customer service before, during install and after is stellar!
After having a pool for the last six years we've finally found a place that meets (and exceeds) our needs. The staff at Pool Doctor are knowledgeable and responsive and, at the same time, look out for my wallet. Great customer service both in-store and pool-side. Highly recommend!
My in-ground pool needed to be re-plumbed because the pipes broke over winter. The company who originally installed it couldn't even give me an exact date of when they would make it over but cited at least a week. Pool doctor got it done the next day, did a fantastic job and even cleaned up weeds from around the filter area. And they left a note letting me know what was done since I wasn't home. Glad I called them; it won't be the last time.
I bought our tub in 2013 from Mike. He was great to work with and gave us a super deal on one of Marquis' best tubs. These guys are the best.
We purchased a spa from them. Nothing but good to say. No-pressure sales, follow-up is great, and they even coordinated with the electrician for the installation/delivery. We are very happy with these guys.
We became new homeowners a year ago with a pool. We went to several pool places around town... anytime we stopped in to The Pool Doctor they took the time to answer our questions and the owner was, in most cases, there to talk to us and help us figure out various issues we had with our pool. When they scheduled time to come to our house they came on time. They closed our pool last fall and did a fantastic job. We'll be calling on them again to open our pool.
Pool Doctor did an awesome job opening my pool. I usually open it myself, but they went above and beyond and it was actually pretty affordable.
Very helpful staff.
Helpful and informative.